Effective Date: November 19, 2024
Thank you for purchasing from MarketersToolkits.com. We strive to provide high-quality online courses and resources. As we offer digital products, we have established the following return and refund policy to ensure clarity and fairness for both parties.
1. Refund Eligibility
You may request a refund for our digital products (online courses) under the following conditions:
- Request Timeframe: You must submit your refund request within 14 days from the date of purchase. After this period, refunds will not be issued.
- Course Progress: If you have accessed more than 30% of the course content (e.g., watched more than 30% of the videos, completed more than 30% of the course modules), your refund request will not be eligible.
- Reason for Refund: Refunds will only be processed if there are valid reasons, such as technical issues preventing you from accessing the course or if the course content significantly deviates from what was advertised.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to [email protected] with your order details, including the order number, the course name, and your reason for requesting the refund.
- Refund Evaluation: Our team will review your request and respond within 3 business days. We may ask for additional information or clarification.
- Refund Decision: If your request is eligible, we will process your refund within 7 business days.
3. Exceptions to the Refund Policy
Refunds may be refused in certain circumstances, including but not limited to:
- If you have already received a refund for the same course.
- If the course was purchased as part of a promotional offer or discount, and the conditions of the promotion were not met.
- If the course was accessed in full or a substantial portion of the content was consumed.
4. Technical Issues or Access Problems
If you experience technical issues or cannot access the course, please contact our customer support team immediately at [email protected]. We will do our best to resolve the issue promptly. In the event that we cannot fix the problem, we will either offer an alternative course or issue a refund.
5. Contact Us
If you have any questions or concerns about our Return and Refund Policy, or if you would like to request a refund, please contact us:
Email: [email protected]
Phone: +37256187064
We are here to assist you and ensure you have a positive experience with our services.